Effective Client Relationship & Negotiating Skills in Post, online course delivered for ScreenSkills by Every Sense
Weds 27th Sept 2023 9.30 - 14.00 (includes 30 min break & mini-breaks)
Weds 18th Oct 2023 9.30 - 14.00 (includes 30 min break & mini-breaks)
VFX Effective Client Relationship & Negotiating Skills online course delivered for ScreenSkills by Every Sense
Thurs 28th Sept 2023 9.30 - 14.00 (includes 30 min break & mini-breaks)
Tues 17th Oct 2023 9.30 - 14.00 (includes 30 min break & mini-breaks)
They’re back! Whatever the challenges post and VFX production teams are facing – competition for work, variable workloads, demanding clients, working in hybrid teams, this highly-regarded course provides post and VFX teams with practical ideas and insights they can use now and in the future.
Each course consists of the online session AND a follow up one-to-one mentor session to really support you in putting new approaches and ideas into practice.
Who this course is for:
The course is open to those working in post and VFX companies that service HETV.
Places are limited; no more than 2 people from any one company per course please.
PLEASE NOTE: If you have already done this course, do not book on it again as the core concepts are the same as before - tell your colleagues about it instead!
As far as possible, please ensure you can commit to attending the course. Schedules in post and VFX mean it is hard to fill your place if you drop out at the last minute and places are limited to ensure a high-quality course.
The course is rooted in the day-to-day realities of working in post and VFX and how teams and clients are being asked to work now. You will come away with key ideas, tips, resources and, above all, increased confidence in the way you develop effective relationships and handle challenging situations and negotiations.
Course content:
• Fundamentals of building long term, profitable client relationships
• Understanding your role as problem solvers and experts
• Appreciating your expertise; putting a price on how you add value
• Clarity and challenges in project scoping
• Explaining your thinking: the value of ‘why?’
• Understanding your internal and external client’s POV: the pains / gains spectrum
• What clients really want: top tips for developing effective relationships
• Understanding the value and purpose of different forms of communication: online, ’phone, email
• Negotiating for a win-win; identifying your negotiating style
• Building rapport – the key skill for any negotiation
• Preparation – identifying your BPO (Best Possible Outcome) and Plan B
• The essential skills: active listening, asking open questions and paraphrasing to check understanding
• Identifying suitable trade-offs
• Helpful phrases and questions – what to say and what NOT to say
• Identifying the red flags – when to seek support
• Your take-aways: summarising what you have learned and what you intend to put into practice as a result of the training.
We always welcome applications from under-represented groups, including, but not limited to those from Black, Asian and minority ethnic backgrounds; people with a disability; people from the LGBTQ+ community and those from lower socio-economic backgrounds. We offer inclusive training. If you have any needs which we can accommodate during the recruitment process and beyond, please let us know and we will be happy to work with you to meet them.
Comments from previous course participants:
'Fantastic structure and content. Great use of the conference tool. It is also very rewarding to gather with other professionals doing the same as you. I found the session very valuable.'
'This was a great course providing insight and techniques at the core of what we do in VFX.'
‘Really insightful course which raised lots of new and interesting points of view around negotiating.’
‘Doing the course and then applying some of it really boosted my confidence.'
'Found it really useful and will definitely recommend my team mates do this course.'
‘I thoroughly enjoyed the course yesterday, already finding it useful for some situations that have been thrown my way today!’
‘It was a great session yesterday; I thoroughly enjoyed it and learnt a lot.’
‘Thank you very much for the course, it was an eye-opener from a commercial point of view and the follow up session is very useful. I would definitely recommend this course.’
'This really helped me to reassess how I think about my client relationships, and how to think more carefully, rather than just being reactive.'
'I really enjoyed this course as it is tailor-made for VFX. Thank you!'
About ScreenSkills
ScreenSkills is the industry-led skills body for the UK's screen-based creative industries - animation, film, games, television including children's and high-end, VFX and immersive technology. We work across the whole of the country to build an inclusive workforce with the skills needed for continued success, now and in the future. ScreenSkills
About the trainer
Every Sense is a specialist business consultancy. We work with the screen-based sector helping people and companies to grow, prosper and achieve their potential.